Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Setting the Standard in Comfort and Care
Augusta Center for Health and Rehabilitation welcomes you, and thanks you for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term rehabilitative care following hospitalization, or are in need of long-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. Augusta Center for Health and Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
Augusta Center for Health and Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a "Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
Coming to Augusta Rehab was very nerve wracking as I have never had to go to a rehab facility. This was my first time. As soon as I got here my fears were laid to rest. From the moment I arrived, I was treated with respect, as are all the patients here. The administrative team, the nurses, the therapists, the cleaning crew, etc., the chefs all work as a team to ensure the patients receive the best care possible. They are all pleasant and caring and show their dedication. Thank you to all of you at Augusta Rehab for helping to put myself back together! You are all awesome
To Everyone involved in the care and nursing of our sister, Leslie Schiff: We want to express our family’s deepest appreciation for all of your help and concern during this difficult time. Caregivers are sometimes overlooked when we know that in reality, it is only a full team of CNA’s, LPN’s, RN’s, Pt’s, OT’s, SLP’s, helpers, food service staff, kitchen staff, office personnel, cleaners, and hospice team members who maintain the highest possible quality of life for a patient. This is especially crucial when a patient’s family is far from them. There are no small jobs. ALL work towards helping her is important; ALL of you deserve our praise and profound gratitude. We mean to leave out none, but know we will. In advance the, please excuse our not being able to name all of you: no matter how much we try. For Craig, with only four days in Augusta, he was able to meet and interact with: April, Laura, Debbie, LeeAnn, Karen, Gail, Orlinda, Annie, Heather, Kathleen, Judy, and Judy, Kelly, Jill, Wanda, Nicole, Kasy, Annie… For Cynthia, with only two days, you all have left a strong impression of compassion and connection with our sister. Forgive our spelling errors, and any names which are missing; they are certainly not missing in our hearts. This partial list is only particle because we could not remember all of you, no matter how hard we tried. Once again, we are so deeply grateful Leslie has such decent, kind, and truly caring, nurturing people around her. We are humbled and awed by your kindness and hard work. Thank you from the bottom of our hearts. Most sincerely,
In early May 2014 my mother was diagnosed with terminal lung cancer after having a pulmonary bleed. In late May my mother also suffered a hemorrhagic stroke. The doctors had given my mother 3 - 6 months at the time. Upon release from the hospital my mother came to Augusta center for health and rehab both times for physical therapy and the possibility to spend her last days With us as much as possible. The physical therapy and bubbly personalities of some of the nurses have been wonderful! While in no way replacing family advocacy which I strongly recommend to every family dealing with this sort of thing, many of Augusta rehab nurses have been caring, courteous, kind and aware of our unique situation. They have taken the time to get to know me and my families needs. My mother smiles or laughs at least once every day. Time together has been precious and this facility is giving us that time while we have it. I thank Wanda, Cory, and Heather for hosting a wonderful day at the beach for us together, and in attending musical concerts and playing bingo. I can't say enough about our beach day together; feeding the ducks, dipping our toes In the water, sand castle judging and yummy BBQ!! Annette, Jillian, Leanne, Sandra, Karen, Judy, Gail, Laura, and Sue are just a few of the wonderful, hard working, and funny nurses we encounter daily. My mother and I will be forever thankful for your care. Jillian, your evening ice cream and cat calls has been something my mother looks forward to each evening! Without the caring, smiling, selfless nurses I don't know what I would do! Thanks to Louise and Kelley for your help whenever I needed an extra hand. Thanks to Cathleen and many other individuals at Augusta rehab for your continuous hard work and smiling faces! A humongous shout out to the physical and speech therapy group for their amazing work in helping my mother reach her goals of spending quality time with family outside of the facility whenever possible. You may not understand coming from a terminally ill patient how important this woman's work has been but to us her family, it has been priceless!! You give us the possible gift of time outside the facility as renewed hope to my mother and the family. Sincerely
This is “Curly" Warner Taylor and I had a good rehab at Augusta Center for Health & Rehabilitation. You brought me back to life with all the exercise and all the encouragement you gave me. It was the best place to be. Had a good time teasing the girls and making their faces red. Loved passing out candy bars, and cookies. I am now heading to North Carolina with my daughter to live and meet new friends. Will keep in touch via Facebook!